Frequently Asked Questions
Everything you need to know about your Pixi Glow journey.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and gently used or unused.
Are Pixi Beauty products cruelty-free?
Yes, Pixi Beauty is proud to be a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
Do you offer international shipping?
We currently ship to a wide range of international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which skincare products are right for my skin type?
Each product page features a 'Best For' section. You can also use our Skincare Routine Finder or contact our customer care team for personalized recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay in select regions.